Introduction

Penta is committed to providing world class customer service. That’s why we are engaged with top courier/shipping companies to deliver your product within a short time. Please read the delivery process in detail before buying anything from Penta.

Order Confirmation:

When you place an order on Penta, we immediately knock you via phone call and email to confirm your order.

Deal with the shipping company

We are engaged with some top level courier companies to deliver the product on time. We normally send the product to the courier company on the same day of the order confirmation. And the courier company is committed to delivering the product to you within 3-7 days anywhere in Bangladesh. But delivery can be delayed if any incidents happen. Please read the Terms & Conditions to learn more about it.

Delivery charge

For a flat delivery charge of 120 Taka, we are currently offering Cash on Delivery across Bangladesh.


Return & Refund Guidelines:

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on Penta app or website. A return request must be raised within 3 days.


Valid reasons to return an item


  • Delivered product does not fit. (i.e. size is unsuitable.)
  • Delivered product is damaged (i.e. physically destroyed or broken)
  • Delivered product is incomplete (i.e. has missing items and/or accessories)
  • Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product is not as advertised)


Shipping returns

  • To return your product, you should mail it to: {physical address}.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Complaints

Feel free to file a complaint if you have any issues with our service or other commitments. Please send us an email at complaint@penta.com.bd with your complaint against us. We will keep your complaint on our top priority list.